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January 24, 2000
 

Shutdown Problem For Windows 98 SE

Why can't I shutdown Win98 Second Edition normally and completely? Actually, we can explain this phenomenon from software and hardware views. First of all, it could be caused by vendor's driver or application program. To check the programs running, use the Microsoft System Configuration Utility tool ( Msconfig.exe ) to clean-boot your computer. If a clean-boot resolves the issue, you can then use the System Configuration Utility tool to determine the program that is the cause of the shutdown problem. The detailed information is shown on support.microsoft.com/support/kb/articles/q238/0/96.asp

On the other hand, this problem is possibly caused by BIOS or third-party hardware drivers. Windows 98 Second Edition includes the latest updates for Advanced Configuration and Power Interface (ACPI), OnNow, and Advanced Power Management (APM). In addition, the Fast Shutdown code which was implemented with the initial release of Windows 98 has been removed to support these new features. Although Windows 98 Second Edition includes many new drivers, not all third-party manufacturers have had a chance to update their hardware drivers. Some existing computers or devices may require an updated BIOS or device driver to fully support Windows 98 Second Edition. To troubleshoot shutdown problems in Windows 98 Second Edition, use the standard procedures to attempt to determine the cause of the problem. Please refer to support.microsoft.com/support/kb/articles/q238/0/96.asp for more information.

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